SHIPPING POLICY
Delivery Option | Courier | Delivery To | Delivery Timescale | Cost |
---|---|---|---|---|
Standard UK – Orders Over £100 | DHL | UK Mainland | 1-3 working days | £0.00 |
Standard Item – UK | DHL | UK Mainland | 1-3 working days | £5.00 |
Next Working Day* – UK | DHL | UK Mainland | Next working day | £8.00 |
Large Item – UK | Various | UK Mainland | 7-10 working days | £10.00 |
Heavy Item – UK | Various | UK Mainland | 7-10 working days | £25.00 |
Standard Item – Other | Various | See Below** | 7-10 working days | £20.00 |
Large Item – Other | Various | See Below** | 7-10 working days | £75.00 |
Heavy Item – Other | Various | See Below** | 7-10 working days | £75.00 |
Important Information:
Standard Other, Large Item Other, Heavy Item Other Delivery**
Please note, due to new Brexit rules, we are currently unable to deliver to Europe (including Ireland & Northern Ireland). We are working hard behind the scenes to overcome this problem and hope to be able to offer a solution in the near future.
DHL
Our shipping partner, DHL, offers you the flexibility to make changes to your delivery while it’s on its way to you using DHL On Demand Delivery (ODD).
Once your order is with DHL, they will contact you via SMS and/or email to let you know when to expect the delivery.
B Star
Our Trusted 2 Man delivery partner B Star VIP www.bstarvip.com will be used for our Large or Heavy items. Delivery of our larger items can take 7 – 10 working days.
Once your order is received by B Star they will contact you via SMS to let you know when they would like to deliver your order. They will provide a date, a 3-hour delivery slot and a Tracking Link. If the proposed delivery slot is suitable please reply YES to the SMS text you received. If the proposed delivery slot is not suitable please reply NO and B Star will add you to the list for the next time they are in your area. You will then receive another SMS with a new delivery window in due course.
If you have any special delivery requests please contact B Star VIP bookings@bstarvip.com and they will do their best to accommodate.
Direct Dispatch